Digital regulator: ComReg
ComReg stands for the Commission for Communications Regulation.
They are an independent public body responsible for the regulation of the electronic communications sector, which includes phone and broadband.
ComReg have a wide range of responsibilities in electronic communications services and networks and operate under Irish and EU Legislation. They protect consumers and provide impartial, fair advice and information.
ComReg tries to make sure you are treated fairly by your service provider by making sure:
- you’re informed of your consumer rights;
- measures are in place for vulnerable and disabled consumers;
- a user-friendly complaints handling process is in place;
- service providers’ practices comply with consumer protection laws, and taking enforcement action, where required.
Contacting ComReg
ComReg deal with a wide range of issues including:
- Billing: Have you been overcharged for a service, or charged by two service providers for the same service? Or, have you been billed for a service that you don’t recognise?
- Contracts: Have you received a notice that your bill is increasing? Were you given the wrong price for your contract when you signed-up?
- Service issues: Have you experienced a loss of service or mobile coverage?
- Switching: Have you experienced a delay in changing to a new provider? Have you lost your phone number and you are finding it difficult to get it back?
Want to learn more about consumer rights on mobile and broadband billing, contracts, switching? Please visit ComReg’s website www.comreg.ie for further information.
Their website also has helpful Consumer Tools, including:
- Broadband Availability Checker
- Outdoor Mobile Coverage Map
- Compare phone broadband and TV plans