How can I report to platforms?

When reporting illegal content, you will need to submit the following information so that the platform has sufficient information to process the report:  

• Why you believe the content is illegal  
• The location of the content, e.g. the exact URL(s)  
• Your name and email address, except in cases of content involving Child Sexual Abuse Material (CSAM)  
• A statement confirming your honest belief that the contents of the notice are accurate and complete 

To report content that is in breach of the platform’s terms and conditions, you will usually need to submit a different type of report and will need to specify what terms and conditions/community standards have been breached. Sometimes harmful content might not be illegal but can be reported when it is breach of the platform’s terms and conditions.  

Guides on reporting

We have developed detailed step-by-step guides on how to report harmful and illegal content to various platforms. These guides show the full journey of reporting and will be regularly updated and added to.

Platforms must have a single point of contact that is user-friendly and allows users to choose means of communication, which cannot be fully automated. The single point of contact must be made public, easy to access and kept up to date. 

Disputes with platforms

If you’re not happy with an online platform’s decision – for example, regarding your report or a decision to restrict your content or access – you can lodge a dispute with an Out-Of-Court Dispute Settlement (ODS) body. Disputes could include reports not resolved through the platform’s internal appeal systems.