From 17 February 2024, Coimisiún na Meán can receive complaints from users of online services who believe the provider of an online service has not complied with its obligations under the EU Digital Service Act (DSA).
It should be noted that a significant number of the new obligations under the DSA relate to how providers of an online service deal with illegal content. There are certain things providers of an online service need to do about illegal content when it is notified to them.
While it is within Coimisiún na Meán’s remit to assess if providers of an online service are doing what they are obliged to do under the DSA in relation to illegal content, it is not part of Coimisiún na Meán’s remit to carry out a content moderation role, to act as an appeal body from decisions of providers of online services in relation to illegal content, or to act as a judge in disputes between different parties or different users about illegal content.
It is only through Coimisiún na Meán’s role of regulating and supervising providers of an online service that Coimisiún na Meán gets involved in decisions about illegal content, and the role of Coimisiún na Meán is limited to making sure providers of an online service meet their obligations in relation to this.
In some cases, the role of Coimisiún na Meán means that it needs to decide if the service provider was diligent in reaching its decision about notified illegal content and this may involve some consideration by Coimisiún na Meán of the notified illegal content.
Below are some common questions and answers to guide you through what you can complain about, and the complaints process. If your questions are not answered here, you can contact the Contact Centre: + 353 1 963 7755 | usersupport@cnam.ie.
Disclaimer: The information provided on this website does not constitute legal advice and is intended for general informational purposes only. The information provided is not exhaustive, or a substitute for professional advice.