Broadcasting & VOD services – Your Right to Complain 

You have a right to complain if you believe you have seen or heard something broadcast or made available on an audiovisual on-demand (“VOD”) service that does not meet standards that are set out in statute (Part 3B of the Broadcasting Act 2009) and/or in a media service code and rule.  Your right to make a complaint is provided at section 48(1) of the Broadcasting Act 2009. 

Coimisiún na Meán’s role in relation to complaints is to consider a complaint and decide whether to: 

  1. refer it to be handled by the relevant broadcaster or VOD provider,  
  2. dismiss it (in certain circumstances), or  
  3. refer it to be considered for an investigation by a person authorised by the Commission to make such decisions.   

Below are some common questions and answers to guide you through the complaints process. If your questions are not answered here, you can contact Coimisiún na Meán (“An Coimisiún”) at: + 353 1 963 7755 or

Disclaimer: The information provided on this website does not constitute legal advice and is intended for general informational purposes only.  The information provided is not exhaustive, or a substitute for professional advice. 

Making a complaint to a broadcaster or VOD provider

Making a complaint to Coimisiún na Meán